um actually Karen....
They said they COULDN'T replace it as it was just the "packaging"! OK, do WE all see the box the set comes in as just....packaging?? I don't. They said I could send back and they would refund. Such a pain in the..... I responded back to them and said that those who get tarot decks do NOT see the boxes, particularly collectible ones, as just "packaging" and I would spread the word that Amazon will not guarantee they come in proper shape (they said unless INSIDES were damaged, they said they couldn't send another one as box could likely still come in less than perfect shape, yep, they did state that). I just got an email saying they want to give me a good will coupon for 10 to use on Amazon. I don't want that. I want what I paid for, a set, which included the box, in good shape.
SO JUST AN FYI....if you get a box that's damaged, according to Amazon, only packaging and they will refund but they will not replace it.