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The Pamela Colman Smith Centennial Deck review thread

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Emily's Avatar
Emily  Emily is offline
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Join Date: 14 Feb 2002
Location: England
Posts: 7,664
Emily 

Quote:
Originally Posted by Bhavana View Post
When I got the defective book in the PCS set, I emailed them and he sent me a new one right away. In fact, any time I have contacted the company, it was Mr Kaplan who got back to me. I get the impression he really cares about customer service.
I was pretty impressed too - I only sent the email to complain, I never expected a reply from Stuart Kaplan apologising and then sending a new book, especially as it's a fairly heavy book for its size and it had to come all the way to the UK.
Top   #251
Richard's Avatar
Richard  Richard is offline
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Join Date: 21 Dec 2010
Location: USA
Posts: 6,587
Richard 

Quote:
Originally Posted by Emily View Post
I was pretty impressed too - I only sent the email to complain, I never expected a reply from Stuart Kaplan apologising and then sending a new book, especially as it's a fairly heavy book for its size and it had to come all the way to the UK.
I am very impressed that Mr. Kaplan has such consideration for customers. The world needs more businessmen like that. I decided not to request a non-defective Pictorial Key because (1) I like my old illustrated, hard bound edition better, and (2) I'll never, ever sell any part of my treasured PCS set anyhow.
Top   #252
Emily's Avatar
Emily  Emily is offline
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Join Date: 14 Feb 2002
Location: England
Posts: 7,664
Emily 

When I first bought the PCS set, I didn't realise quite what an impact the deck would have on me. I've never took to the colouring of the other Rider Waite decks and had never bought a copy of the Pictorial Key book. So when the set came, I was very impressed with the colouring of the deck, quality of the cardstock and the other book and cards but disappointed that I had a defective book, I didn't realise until Stuart Kaplan emailed me back and said that rogue books had gotten through. I had already mended my book but was pleased to have a complete book on the way.

It is my favourite of the Rider Waites now so although I have two sets, one is a backup and I also doubt whether I could ever bring myself to sell it on and I also keep the one good book with it. The other book, that I mended is the one I use and the third went into my tarot library with a handwritten addition to the World. I went from having no books to three lol

I'd have no problems at all in recommending the PCS to anyone, I think it is a lovely deck to work with.
Top   #253
BSwett's Avatar
BSwett  BSwett is offline
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Join Date: 28 Feb 2013
Location: The High Desert
Posts: 326
BSwett 

OH EM Gee!

It's so so so very beautiful. I wish Pixie would have seen this…….

<3

B.
Top   #254




 


 


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